Introduction

I am an experienced Director, Non-Executive, and Board Advisor with an MBA, working with organisations across stages of growth, from ambitious startups to complex, global enterprises, to accelerate strategic execution, enhance operational performance, and build resilient, customer-centric businesses. With a strong track record in SaaS/cloud technology, manufacturing, supply chain, and logistics, I bring deep expertise in customer success, organisational transformation, and operational strategy. I have helped leadership teams and boards translate vision into action, shaping strategic direction while ensuring operational rigour and execution excellence. As a fractional executive, I specialise in creating and scaling operations and customer experience and customer success frameworks that drive client retention, recurring revenue, and long-term customer loyalty. I embed operational efficiencies and service improvements that deliver measurable impact, enhancing both the customer experience and bottom-line performance. Board-level influence is a cornerstone of my value. I have held multiple board and advisory roles across commercial and non-profit sectors, contributing to governance, compliance, strategic growth, and CEO development. My ability to balance strategic insight with hands-on delivery makes me particularly effective in high-growth, high-change environments. A qualified ICF Coach and EMCC-accredited Mentor, I am committed to building high-performing teams and enabling leadership success through coaching, mentoring, and organisational alignment. I deliver measurable value through data-driven decision-making, pragmatic execution, and an unwavering focus on customer and stakeholder outcomes, making me an outcome focused, high-impact partner for organisations looking to scale, transform, or navigate complexity through fractional leadership.