Roles Available
Head of Strategy
Expertise
Leadership
Operations Strategy
People & Culture
Introduction
I am an award-winning and versatile leader, known for driving strategic, transformational change across complex organisations.
With a proven track record in leading large teams across both Change and Operations, I consistently deliver initiatives that solve diverse, organisation-wide challenges.
I am a highly effective people leader and communicator whose ability to build strong stakeholder relationships enables me to collaborate with businesses and suppliers to achieve outstanding outcomes – whether the desired outcome is a new technology capability, process optimisation, or cultural change.
Key Achievements
* Accountable for the design and realisation of Business Function strategy, delivering benefits of £92m from 2021-25. Achieved significant benefits across Customer, Colleague, Climate and Compliance – all while partnering with Technology to drive the organisation’s Digital First agenda.
* Led implementation of new, Award-winning digital cheque scanning capability into 850 bank Branches and Cash & Coin Centres of a major high street bank, improving service and saving £12m a year.
* Co-led of a FTSE 100’s Paperless Programme, pioneering key initiatives such as a new eForms capability to digitise customer interactions and the optimisation of the organisation’s logistics model. Combined, these reduced Customer Journey time from 9 days to 1 and realised £11.5m annual savings.
Qualifications
* Managing Successful Programmes Qualification
* Lean Sigma Black Belt
* APMP Project Management Qualification
* Agile Fundamentals
* Business Architecture TOGAF Certification (The Open Group)
* B.Ed. (Hons) Secondary Education
* OpX Senior Operational Leadership Programme with Warwick Business School
* AI Fundamentals & AI Business Fundamentals Certification (Data Camp)
